Frequently Asked Questions

Enter your tracking number on the tracking page — you'll see the current status, a full timeline, and the estimated delivery date.

No — guests can book a shipment with just a name, phone number, and address. Creating an account lets you save addresses, see your full shipment history, and manage everything from one dashboard.

Cost is based on the greater of actual weight or volumetric weight (dimensions), your chosen delivery type (standard, express, same day), and distance when available. Insurance is optional and calculated separately. Use the pricing calculator to estimate a cost before booking.

Card and bank payments via Paystack or Flutterwave, direct bank transfer, or cash on delivery, depending on what's enabled for your region.

If a delivery attempt fails, the shipment status updates to "Failed Delivery" and you'll be notified. Our team will be in touch to arrange another attempt.

Yes — add insurance at booking and declare the package's value. The insurance fee is calculated as a percentage of that value.

Still have questions? Get in touch.